Samsung Ak\u0131ll\u0131 Servis Merkezi\u2019nde m\u00fc\u015fteriler Samsung taraf\u0131ndan \u00f6zel e\u011fitilmi\u015f \u00e7al\u0131\u015fanlardan destek al\u0131yor. Bu a\u015famadan sonra ortalama 4 dakikada m\u00fc\u015fteriler yetkili bir uzman taraf\u0131ndan kar\u015f\u0131lan\u0131yor.<\/p>\n\n\n\n

Ak\u0131ll\u0131 Servis Merkezlerinde bulunan teknisyenler cihazda gereken i\u015flemleri y\u00fczde 90\u2019na varan bir oranda 1 saat i\u00e7erisinde tamaml\u0131yor. Cihaz\u0131n sorunu 1 saat i\u00e7erisinde \u00e7\u00f6z\u00fclemedi\u011fi takdirde ise m\u00fc\u015fteriler yedek ak\u0131ll\u0131 telefon alabilme hizmetinden faydalanabiliyor. Cihaz de\u011fi\u015fimi gerektiren durumlarda ise, eski cihaz t\u00fcm aksesuarlar\u0131 bar\u0131nd\u0131ran ve kutusu kapal\u0131 kullan\u0131lmam\u0131\u015f yeni bir cihazla de\u011fi\u015ftiriliyor.<\/p>\n\n\n\n

Samsung Electronics T\u00fcrkiye\u2019nin insiyatifiyle d\u00fcnyada ilk kez hayata ge\u00e7irilen ak\u0131ll\u0131 servis yakla\u015f\u0131m\u0131 Samsung\u2019un Genel Merkezi taraf\u0131ndan da \u00f6rnek bir proje olarak yak\u0131ndan takip ediliyor. <\/p>\n\n\n\n

Samsung, Ak\u0131ll\u0131 Servis Merkezi haricinde Samsung Members uygulamas\u0131 ve \u00c7a\u011fr\u0131 Merkezi\u2019nden de m\u00fc\u015fterilere destek sunmaya devam ediyor. Samsung kullan\u0131c\u0131lar\u0131n\u0131n hayat\u0131n\u0131 kolayla\u015ft\u0131ran veSamsung\u2019a h\u0131zl\u0131ca ula\u015fmalar\u0131n\u0131 sa\u011flayan Samsung Members uygulamas\u0131 mobil cihazlardaki t\u00fcm ayarlar\u0131n g\u00f6zden ge\u00e7irilmesine veya donan\u0131m\u0131n\u0131n test edilmesine olanak sa\u011fl\u0131yor. Cihaz belle\u011fini ve depolama alan\u0131n\u0131 optimize edebilen Samsung Members uygulamas\u0131, bu avantajlar\u0131n\u0131n yan\u0131 s\u0131ra \u00c7a\u011fr\u0131 Merkezi\u2019ni aramaya, Canl\u0131 Destek hatt\u0131na ba\u011flanmaya ve en yak\u0131n Servis merkezini bulmaya da imkan tan\u0131yor.<\/p>\n\n\n\n

Samsung \u00c7a\u011fr\u0131 Merkezi yetkilileri ise m\u00fc\u015fterilerin sat\u0131\u015f sonras\u0131 destek alabilecekleri bir di\u011fer \u00f6nemli kanal olarak hizmet vermeyi s\u00fcrd\u00fcr\u00fcyor. Samsung \u00c7a\u011fr\u0131 Merkezi\u2019nin \u00f6zel e\u011fitimli \u00fcr\u00fcn uzmanlar\u0131, m\u00fc\u015fteri talebi durumunda cihaza uzaktan ba\u011flanabiliyor. Teknik bir uzman ile bire bir g\u00f6r\u00fc\u015fme imkan\u0131 ile Samsung hesaplar\u0131n\u0131n kurulum i\u015flemi, yaz\u0131l\u0131m ve uygulama g\u00fcncellemeleri, yedekleme & s\u0131f\u0131rlama, E-posta hesaplar\u0131n\u0131n kurulumu ve di\u011fer pratik i\u015flemler yap\u0131labiliyor.<\/p>\n\n\n\n

Samsung Electronics T\u00fcrkiye M\u00fc\u015fteri Hizmetlerinden Sorumlu Ba\u015fkan Yard\u0131mc\u0131s\u0131 G\u00f6khan U\u011furlu, Samsung\u2019un yeni servis anlay\u0131\u015f\u0131 hakk\u0131nda \u015f\u00f6yle konu\u015ftu: \u201cYeni servis anlay\u0131\u015f\u0131m\u0131z\u0131 m\u00fc\u015fterilerimizin ihtiya\u00e7lar\u0131n\u0131 analiz ederek olu\u015fturduk. Servis anlay\u0131\u015f\u0131ndaki bu yeni d\u00f6nemle birlikte Samsung\u2019dan teknik destek almak veya cihaz\u0131na bak\u0131m yapt\u0131rmak h\u0131zlan\u0131yor ve kolayla\u015f\u0131yor. \u015eu anda T\u00fcrkiye\u2019nin 6 ilinde bulunan 14 merkez Ak\u0131ll\u0131 Servis Merkezi standartlar\u0131na kavu\u015fturuldu. Haziran ay\u0131 i\u00e7inde bu say\u0131y\u0131 9 ilde bulunan 21 merkeze \u00e7\u0131kartaca\u011f\u0131z.\u2019\u2019<\/p>\n\n\n\n

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http:\/\/www.hurriyet.com.tr\/teknoloji\/samsungtan-bir-saatte-hizli-servis-donemi-41206226 <\/cite><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Samsung mobil cihazlardaki hizmet yakla\u015f\u0131m\u0131n\u0131 yeniden kurgulayarak m\u00fc\u015fteri memnuniyetini art\u0131rmay\u0131 hedefliyor. Yenilenen 14 Samsung Servis merkezinde taleplerin y\u00fczde 90\u2019\u0131 sadece 1 saatte \u00e7\u00f6z\u00fclerek kullan\u0131c\u0131lara h\u0131zl\u0131 bir servis sunuluyor. Samsung, cep telefonu sahiplerini yak\u0131ndan ilgilendiren yeni servis anlay\u0131\u015f\u0131n\u0131 \u0130stanbul Mecidiyek\u00f6y\u2019de bulunan Ak\u0131ll\u0131 Servis Merkezi\u2019nde duyurdu. Ak\u0131ll\u0131 Servis Merkezi ile birlikte Samsung m\u00fc\u015fterileri kolay ve h\u0131zl\u0131 servis imkan\u0131ndan yararlan\u0131yor. […]<\/p>\n","protected":false},"author":3,"featured_media":5064,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":""},"categories":[58,20],"tags":[3194,3196,3197,3193,3195],"_links":{"self":[{"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/posts\/5061"}],"collection":[{"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/comments?post=5061"}],"version-history":[{"count":3,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/posts\/5061\/revisions"}],"predecessor-version":[{"id":5455,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/posts\/5061\/revisions\/5455"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/media\/5064"}],"wp:attachment":[{"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/media?parent=5061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/categories?post=5061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kampuskod.com\/wp-json\/wp\/v2\/tags?post=5061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}